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ElevateSol ("we", "us", or "our") operates elevatesol.com and provides custom software development services to clients worldwide. This Privacy Policy describes how we handle personal information when you visit our website, contact us, or engage us for a project.
1. Who we are
Data controller: ElevateSol
Website: elevatesol.com
Privacy contact: hr@elevatesol.com
Location: Rawalpindi, Pakistan
2. Information we collect
We may collect the following types of information:
- Contact details: name, email address, phone number, company name, and project details you submit through our contact form or email.
- Technical data: IP address, browser type, device information, pages visited, and referral source collected through cookies and analytics tools.
- Communications: messages, proposals, and files you share with us during sales or project discussions.
- Client project data: information you provide for software we build on your behalf, processed under our service agreement with you.
3. How we use your information
We use personal information to:
- Respond to inquiries and provide quotes for software development services
- Deliver, maintain, and improve our website and services
- Communicate about projects, support, and account-related matters
- Analyse website usage to improve content and user experience
- Comply with legal obligations and protect our legitimate business interests
We do not sell your personal information to third parties.
4. Cookies and analytics
Our website may use cookies and similar technologies for essential functionality, preferences, and analytics (such as Google Analytics). You can control cookies through your browser settings. Disabling cookies may affect certain site features.
Where required, we display a cookie consent banner before placing non-essential cookies.
5. Sharing with third parties
We may share information with trusted service providers who help us operate our business, such as:
- Email and hosting providers
- Analytics and security services
- Payment processors (when applicable)
- Cloud infrastructure providers used for client projects
These providers are required to handle data securely and only for the purposes we specify. We may also disclose information if required by law or to protect our rights.
6. Data retention
We retain contact form submissions and business correspondence for as long as needed to respond, maintain client relationships, and meet legal or accounting requirements. Analytics data is retained according to our analytics provider settings, typically up to 26 months.
7. Data security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request portability. EU/EEA residents also have rights under the GDPR. See our GDPR page for details.
To exercise your rights, email hr@elevatesol.com. We will respond within a reasonable timeframe.
9. International transfers
ElevateSol is based in Pakistan and serves clients globally. If you are located outside Pakistan, your information may be transferred to and processed in Pakistan or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place.
10. Children's privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at hr@elevatesol.com or through our contact page.